Terms of Service

1. About these Terms

These Terms of Service govern access to and use of NEYO websites, School OS, pilot and demo environments, portals, applications, documents and related services. By creating an account, accepting an invitation, requesting a demo or using NEYO on behalf of an organisation, you agree to these Terms and confirm that you have authority to bind that organisation.

NEYO is being prepared for pilot schools. Features marked pilot, preview, coming soon, manual, not connected or requiring external approval are not represented as generally available production services.

2. Customer and authorised users

The customer is the school or organisation that subscribes to or is approved to use NEYO. The customer controls which authorised users may access its workspace and is responsible for assigning appropriate roles, reviewing permissions, removing departed users and keeping school records accurate.

Users must provide accurate information, protect login credentials, passkeys and recovery methods, and notify the customer or NEYO promptly of suspected unauthorised access. Accounts are personal and must not be shared.

3. Learners, guardians and minors

Schools are responsible for having an appropriate lawful basis, notices, permissions and internal policies for entering and using learner, guardian, employee, health, discipline, biometric-reference, attendance and financial information. NEYO does not replace the school's legal, safeguarding or professional duties.

Parent and learner accounts may access only records linked and released to them under the school's configuration. Schools must review sensitive records and release settings before publication.

4. Roles, permissions and approvals

NEYO uses role-based and, where configured, multi-role permissions. The customer remains responsible for the people assigned to each role. High-impact workflows may require review, biometric/passkey confirmation, committee review, Head approval or another recorded approval.

A generated timetable, assessment, report, recommendation, import preview, payment match or Bundi-assisted output is not automatically an official school decision. Authorised users must review and confirm it through the applicable workflow.

5. Demos, pilots and test data

Demo requests may be reviewed before a temporary sandbox is created. Demo environments may contain fictional data, expire automatically and be deleted without conversion to a paid or approved pilot account. Temporary credentials must be replaced when requested.

Customers must not place real sensitive information in a demonstration or test environment unless NEYO has expressly approved that use and the environment is configured for it.

6. Plans, pricing and payments

Pricing, billing period, capacity, modules, trial or pilot period and applicable taxes are those shown in the customer's accepted quote, order, subscription screen or written agreement. Public examples do not override an accepted commercial agreement.

Trials, free periods, promo campaigns, referral benefits and influencer benefits apply only when eligible, within their dates and limits. Unless expressly stated, benefits do not stack on the same payment. SMS and other paid communications may be sold as separate top-ups.

Payments may be supported through M-Pesa, manual reconciliation or another displayed connection mode. A connection labelled saved, not tested, manual or action required is not a verified live integration. The customer must confirm payment and tax records before relying on them.

7. Acceptable use

• Use NEYO only for lawful organisational, school, teaching, learning, communication and administrative purposes.
• Do not access or attempt to access another tenant, user, credential, system or record without authority.
• Do not upload malware, infringing material, unlawful content or data the customer has no right to process.
• Do not probe, disrupt, overload, reverse engineer or bypass security, limits, approvals or audit controls except under a written authorised security-testing arrangement.
• Do not use NEYO to make discriminatory, unsafe or unlawful decisions about learners or staff.
• Do not misrepresent a preview, draft, candidate, simulation, external result or unverified integration as official.

8. Customer data

As between NEYO and the customer, the customer retains its rights in data it lawfully provides. The customer authorises NEYO to host, process, transmit, back up and otherwise handle that data to provide, secure, support and improve the contracted service.

Exports and deletion requests are subject to permissions, technical feasibility, fraud/security preservation, backups and legal, financial, safeguarding and audit-retention requirements. Deletion may not be immediate where retention is required.

9. Security and confidentiality

NEYO applies technical and organisational controls such as tenant isolation, encryption paths, protected credentials, role permissions, audit logs and security challenges where configured. No online system is risk-free, and no statement in the product creates an absolute security guarantee.

Customers must configure users carefully, use supported devices and browsers, maintain their own operational procedures and report suspected incidents promptly. Secret keys, temporary passwords and recovery codes must not be placed in ordinary messages or public screenshots.

10. Storage, backups and retention

Storage allowances and retention depend on the applicable plan and school policy. NEYO may use lifecycle rules for temporary files and may flag unused files for review. Permanent learner evidence, legal, medical, financial and audit records are not treated as disposable solely to reduce cost.

Customers remain responsible for reviewing exports and maintaining any independent records required by law or school policy. Backup and recovery objectives may differ by plan and environment.

11. Third-party and government services

NEYO may interoperate with providers such as payment, SMS, email, storage, OAuth, video or analytics services when configured. Their terms, availability, charges and processing may also apply. NEYO is not responsible for an external provider's service or decision beyond NEYO's reasonable control.

KRA, KNEC, NTSA, NEMIS or other government submission or query functionality is available only when expressly labelled as connected and verified. Manual records, exports or readiness fields do not mean NEYO is connected to or approved by that authority.

12. Bundi and automated assistance

Bundi features are optional assistance. Manual and rule-based workflows remain available where specified. Users must review scanned, extracted, generated, recommended or summarised information before saving, submitting, grading, paying, publishing or communicating it.

NEYO does not guarantee that automated assistance is complete, accurate or suitable for a particular educational, financial, legal, medical or safeguarding decision.

13. Intellectual property

NEYO and its licensors retain rights in the platform, software, design, documentation, trademarks and original content. The customer receives a limited, non-exclusive, non-transferable right to use the service during its authorised term.

Customers retain responsibility for materials they upload and must respect curriculum, textbook, examination, image, music, video and other intellectual-property rights. Scanning or uploading content does not create permission to copy or publish it.

14. Service changes and availability

NEYO may add, change, pause or retire features for security, legal, provider, performance or product reasons. Where reasonably possible, NEYO will provide notice of material changes affecting active customers.

Targets, previews and roadmap descriptions are not service-level guarantees. Scheduled maintenance, internet conditions, customer configuration, third-party providers and events beyond reasonable control may affect availability.

15. Suspension and termination

NEYO may restrict or suspend access for non-payment, security risk, unlawful use, abuse, breach of these Terms or to protect users and data. Where appropriate, NEYO will provide notice and a reasonable opportunity to correct the issue.

On termination, access and exports follow the applicable agreement, retention duties and technical process. Outstanding charges and provisions intended to survive termination remain applicable.

16. Disclaimers and limitation

To the maximum extent permitted by Kenyan law, NEYO is provided on an as-available basis and does not warrant that every configuration or external service will be uninterrupted or error-free. Schools remain responsible for professional review and official decisions.

Any limitation of liability, indemnity, refund, warranty or service-credit arrangement in a signed customer agreement prevails over this public summary where inconsistent. Nothing excludes liability that cannot lawfully be excluded.

17. Governing law and disputes

These Terms are governed by the laws of Kenya. The parties should first attempt to resolve a dispute in good faith through written notice and discussion. Any further process is subject to the applicable customer agreement and Kenyan law.

18. Changes to these Terms

NEYO may update these Terms. The page will show the effective date. Material changes for active customers should be communicated through reasonable channels. Continued use after the effective date constitutes acceptance where permitted by law; where additional consent is required, NEYO will request it.

19. Contact

Questions about these Terms or legal notices: hello@neyo.co.ke. Privacy questions and data requests should use the contact details in the NEYO Privacy Policy.